Responsible Gaming — hay baj Safe Play Guide

Our Commitment to Safe Play

hay baj treats responsible gaming as a platform-wide operational priority, not a compliance checkbox. The following six commitments define how we approach player welfare every day.

Strict 18+ Age Enforcement

Every hay baj account undergoes date-of-birth verification at registration. KYC document checks confirm age before withdrawals are processed. Minors are never permitted on the platform under any circumstances.

Player-Controlled Deposit Limits

Set daily, weekly, or monthly deposit limits directly from your account settings. Limits take effect immediately when reduced. Increases to limits require a 24-hour cooling-off period before they become active.

Session Time-Out Features

Set a session time limit that automatically logs you out after a defined period of continuous play. Reality-check notifications can also be enabled to remind you how long you have been playing at regular intervals.

Self-Exclusion on Request

Any player who feels their gambling is becoming a problem can apply a self-exclusion — for a fixed period of 30 days, 3 months, 6 months, 1 year, or permanently. Self-exclusion is free and takes effect within one business day.

Loss Limit Controls

In addition to deposit limits, hay baj allows players to set a maximum loss threshold per day, week, or month. Once the limit is reached, no further bets can be placed until the limit period resets or a change is approved.

24/7 Dedicated Support

Our English-language support team is available around the clock to assist with any responsible gaming request — whether that is setting limits, initiating a cooling-off period, or discussing concerns about your play patterns.

1. Age Restriction Policy

hay baj operates exclusively for adults. You must be 18 years of age or older to register an account, make deposits, place bets, or participate in any activity on the hay baj platform. This policy applies to all players in Bangladesh and any other jurisdiction where hay baj accepts registrations.

18+

Underage gambling is illegal and harmful. If you are under 18, you are not permitted to use hay baj under any circumstances. If you suspect that a minor has accessed or is attempting to access this platform, please contact our support team immediately at [email protected] so we can investigate and act promptly.

How We Verify Age

Age verification at hay baj takes place in two stages. First, all players are required to provide a date of birth at registration. Second, before any withdrawal is processed, players must complete a full KYC (Know Your Customer) check by submitting one of the following government-issued identity documents:

Bangladesh National Identity Card (NID)
Valid passport
Driving licence issued by BRTA (Bangladesh Road Transport Authority)

Accounts where age cannot be verified to hay baj's satisfaction will be suspended pending document review. Any funds deposited to an account that is subsequently found to belong to a minor will be returned to the original payment method and the account will be permanently closed.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly encourage you to use device-level parental controls and to keep your hay baj login credentials private. Never save your username or password in a shared browser profile. Log out completely after each session. If you believe a minor in your household has accessed your account, contact our support team without delay.

Zero tolerance for underage access. hay baj reserves the right to permanently close any account where there is evidence of underage access, regardless of the account balance or wagering history. This policy is non-negotiable and is enforced without exception.

2. Responsible Gaming Tools

hay baj provides a comprehensive set of player-controlled tools designed to help you manage your gambling activity within boundaries that work for you. All tools are available free of charge and can be activated from your account settings or by contacting support.

Deposit Limits

Define the maximum amount you can deposit into your hay baj account over a daily, weekly, or monthly period. Once your set limit is reached, additional deposits will be declined until the period resets. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour waiting period to allow for reflection.

Loss Limits

Set a cap on the total amount you are willing to lose within a given time period. When your net losses reach the threshold you have set, hay baj will temporarily suspend your ability to place further bets until the limit period has elapsed. Loss limits can be set on a daily, weekly, or monthly basis.

Session Time Limits

Choose a maximum session length — for example, 30 minutes, 1 hour, or 2 hours. When your session reaches the limit, you will be automatically logged out. You can also enable periodic reality-check pop-ups that display how long you have been playing and how much you have wagered in the current session.

Cooling-Off Period

A cooling-off period temporarily restricts your ability to deposit and place bets for a short defined period — typically 24 hours, 48 hours, or 7 days. Unlike full self-exclusion, a cooling-off period does not close your account. It simply pauses active play while you take a step back and reassess.

Activity Statements

Request a detailed statement of your gambling activity — including total deposits, total withdrawals, net win/loss, and session history — for any period up to the last 12 months. Reviewing your activity statement regularly is a practical way to stay informed and in control of your gambling spending.

Marketing Opt-Out

Players can opt out of all promotional communications — including bonus offers, free spins, and seasonal promotions — at any time from account settings. If you feel that promotional messages are encouraging you to gamble more than you intend, removing them is a simple and effective step.

Tool	Available Periods	Takes Effect	How to Activate
Deposit Limit	Daily / Weekly / Monthly	Immediately (reduction) / 24 hrs (increase)	Account Settings or Support
Loss Limit	Daily / Weekly / Monthly	Immediately (reduction) / 24 hrs (increase)	Account Settings or Support
Session Time Limit	30 min / 1 hr / 2 hrs / Custom	Next login session	Account Settings
Reality Check	Every 15 / 30 / 60 minutes	Current session	Account Settings
Cooling-Off Period	24 hrs / 48 hrs / 7 days	Within 1 hour of request	Account Settings or Support
Self-Exclusion	30 days / 3 months / 6 months / 1 year / Permanent	Within 1 business day	Support Team (email required)

How to activate these tools: Most responsible gaming tools are available directly in your account settings under the "Responsible Gaming" section. If you cannot locate a specific tool or prefer to speak with someone, email [email protected] with the subject line "Responsible Gaming Request" and our team will assist you promptly — 24 hours a day, 7 days a week.

3. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise, especially from the inside. The following warning signs are commonly associated with gambling that has shifted from entertainment to a harmful habit. If you recognise several of these patterns in your own behaviour, we encourage you to use hay baj's responsible gaming tools or reach out to our support team.

Spending more money on gambling than you originally planned or can comfortably afford to lose

Chasing losses — continuing to play in an attempt to recover money that has been lost

Gambling with money meant for essential expenses such as rent, food, bills, or family needs

Lying to family, friends, or colleagues about how much time or money you spend gambling

Feeling anxious, irritable, or restless when you are not gambling, or when you try to cut back

Needing to gamble with increasing amounts of money to feel the same level of excitement

Neglecting work, study, family responsibilities, or personal relationships because of time spent gambling

Borrowing money, selling possessions, or taking loans to fund gambling activity

Repeatedly attempting to stop or reduce gambling but finding it difficult to follow through

Using gambling as a way to escape personal problems, stress, depression, or loneliness

Feeling guilt or shame after a gambling session but returning to play again shortly afterwards

Spending significant time thinking about past gambling sessions or planning the next one

Recognising these signs is a sign of strength, not weakness. Millions of people around the world experience problem gambling at some point, and effective help is available. You do not have to wait until things become serious — reaching out early makes recovery significantly easier. hay baj's support team and the resources listed in Section 6 are here to help.

4. Self-Assessment Checklist

The following questions are adapted from widely used gambling self-assessment frameworks. Answer honestly — this checklist is for your own reflection only, and your responses are not recorded or submitted to hay baj. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or use one of the tools in Section 2.

Q1 Have you ever gambled with money that was budgeted for household expenses, bills, or essential needs?

Q2 Have you ever spent more time or money gambling than you originally intended on a single visit to the platform?

Q3 Have you ever returned to gambling the day after a loss with the intention of winning back what you lost?

Q4 Have you ever felt the need to keep your gambling activity secret from people close to you?

Q5 Has gambling ever caused tension, arguments, or conflict in your personal or family relationships?

Q6 Have you ever borrowed money or sold something to fund gambling, or to cover losses from gambling?

Q7 Have you ever felt that you needed to gamble with increasingly larger amounts to experience the same level of excitement?

Q8 Have you ever tried to stop or cut back on gambling and found it genuinely difficult to do so?

This is not a diagnostic tool. This checklist is provided for self-reflection only. If you are concerned about your gambling, the most important step is to talk to someone — whether that is our support team, a trusted friend, or a professional counselling service. Contact hay baj support at [email protected] any time.

5. Self-Exclusion Options

Self-exclusion is hay baj's most comprehensive responsible gaming tool. When you apply a self-exclusion, your account is suspended and all access to gambling features — including deposits, bets, and bonuses — is blocked for the duration of the exclusion period. Self-exclusion is free, immediate, and unconditional.

Available Self-Exclusion Periods

30 days — a short-term break to reassess your relationship with gambling
3 months — a medium-term exclusion giving extended time away from the platform
6 months — a longer-term exclusion recommended for players experiencing moderate concern
1 year — a significant exclusion period for players who need a sustained break
Permanent — a lifetime exclusion that cannot be reversed under any circumstances

How to Apply for Self-Exclusion

To apply for a self-exclusion, contact the hay baj support team by email at [email protected] with the subject line "Self-Exclusion Request". Include your registered email address, your chosen exclusion period, and a brief confirmation that you are requesting the exclusion voluntarily. Our team will process your request and confirm activation within one business day. During peak periods, we aim to action self-exclusion requests within 2 hours of receipt.

What Happens During Self-Exclusion

Your account will be suspended and you will not be able to log in
All pending bonuses and active promotions will be cancelled
You will be removed from all marketing communications immediately
Any remaining balance in your account will be returned to your verified payment method (bKash, Nagad, Rocket, or bank account) within 5 business days
Your personal data is retained in accordance with our Privacy Policy and anti-money laundering obligations

Returning After a Fixed-Period Exclusion

At the end of a fixed-period self-exclusion, your account will not be automatically reactivated. You must contact the support team to request reinstatement. Our team will invite you to review the responsible gaming tools available and to set appropriate deposit and loss limits before returning to play. A 24-hour reflection period applies before reinstatement is confirmed.

Permanent exclusion is irreversible. If you select the permanent self-exclusion option, your account will be closed and cannot be reopened under any circumstances. hay baj will decline any future registration attempt from the same individual. This option is intended for players who have determined that they should not engage in online gambling at all.

Cooling-off vs self-exclusion. A cooling-off period is a short pause (24 hours to 7 days) that gives you time to reconsider without permanently affecting your account status. Self-exclusion is a more decisive step that blocks all gambling access for a defined period. If you are unsure which option is right for you, contact our support team and we will help you choose the most appropriate measure for your situation.

6. Support and Resources

If you believe gambling is negatively affecting your life or the life of someone you care about, professional help is available. hay baj actively encourages players who are struggling to seek support — there is no shame in doing so, and reaching out is always the right call.

Contacting hay baj Directly

Our responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us by email at [email protected]. When contacting us about a responsible gaming matter, please use the subject line "Responsible Gaming Support" so your message is prioritised and routed to the appropriate team member. We will respond within 2 hours during normal operating conditions.

Our support team can assist you with all of the following:

Setting or adjusting deposit, loss, or session limits
Activating a cooling-off period or self-exclusion
Requesting an activity statement to review your gambling history
Opting out of all promotional communications
Understanding the options available to you if gambling is becoming a concern
Discussing a potential account closure

Professional Counselling and External Support

hay baj recommends that any player experiencing problem gambling seek guidance from a professional counsellor or a dedicated gambling support organisation. While we are not able to provide or endorse specific third-party organisations on this page, we encourage players to search for gambling helplines, mental health support services, and addiction counselling available in Bangladesh and internationally. Talking to a qualified professional is one of the most effective steps you can take.

Friends and family members of someone affected by problem gambling can also benefit from support. There are organisations specifically designed for the loved ones of people who gamble problematically — these groups offer peer support, practical guidance, and a space to share experiences without judgement.

7. Safer Gambling Tips

The majority of hay baj players enjoy gambling as a form of entertainment without any negative consequences. Keeping it that way comes down to a few practical habits that are easy to adopt and make a genuine difference over time.

Set a Budget Before You Play

Decide how much you can comfortably afford to spend before you log in. Treat that amount as the cost of entertainment — not an investment. Never gamble with money you cannot afford to lose, and stick to your budget regardless of whether you are winning or losing.

Set a Time Limit

Decide how long you will play before your session begins. Use hay baj's session time limit feature to enforce it automatically. Taking regular breaks — stepping away for 10 minutes every hour — helps maintain perspective and prevents the tunnel-vision that can lead to impulsive decisions.

Never Chase Losses

Losing sessions are a normal part of gambling. The instinct to keep playing in order to "get back" what you lost is one of the most common paths toward problem gambling. If you have reached your budget for the session, stop — and come back another time with a fresh perspective.

Avoid Playing Under Stress

Gambling while emotionally distressed, anxious, or upset significantly increases the risk of making impulsive decisions. If you have had a difficult day or are going through a stressful period, consider whether this is a good time to play — and do not use gambling as a way to manage difficult emotions.

Keep Gambling in Perspective

Gambling is one leisure activity among many. Maintain a balanced lifestyle that includes time with family, physical activity, hobbies, and social connection. If you find that gambling is displacing other activities you used to enjoy, that is worth paying attention to.

Review Your Activity Regularly

Request a hay baj activity statement every month. Reviewing your actual deposit history, session lengths, and net results in black and white is one of the most effective ways to stay grounded and ensure your gambling remains within limits that are right for you.

          Gambling should always be fun. At hay baj, we want every player to enjoy a safe, entertaining experience. If at any point gambling stops being fun and starts feeling like an obligation, a compulsion, or a source of financial stress, please use the tools described on this page or contact our team. We are here to help — not just to process bets.
        

Responsible Gaming at hay baj